Terms of Service

Last updated: 18 March 2025

1. Introduction and scope

These Terms of Service ("Terms") govern your use of the website https://wlixaruneph.world (the "website") and any orders you place for products offered thereon, including Cardiolyx and related products (the "products"). The website is operated by Wlixaruneph ("we", "us", "our"), with registered address at Torggata 1, 0181 Oslo, Norway. Contact: help@wlixaruneph.world, phone +47 24 15 50 50.

By accessing the website, placing an order or using our contact forms, you agree to these Terms. If you do not agree, please do not use the website or place orders. We recommend that you read these Terms together with our Privacy Policy and Return Policy.

These Terms apply to consumers and business customers to the extent applicable. For consumers in Norway, mandatory provisions of Norwegian consumer law (e.g. forbrukerkjøpsloven) apply and cannot be limited by these Terms.

2. Definitions

• Consumer: a natural person who is acting for purposes outside his or her trade, business or profession.
• Order: your binding request to purchase one or more products submitted via our website or other agreed channel.
• Product(s): the goods (including Cardiolyx and any related items) offered for sale on the website.
• You / your: the visitor or customer using the website or placing an order.

3. Use of the website

You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations (including in Norway and your country of residence)
• Transmit any harmful, offensive or illegal content, or content that infringes third-party rights
• Attempt to gain unauthorised access to our systems, other users' data or any part of the website not intended for you
• Use automated means (e.g. scrapers, bots) to access or collect data from the website without our prior written consent
• Interfere with or disrupt the website or the servers or networks connected to it

We reserve the right to suspend or restrict access to the website or to terminate your use if we reasonably believe you have breached these Terms or the law.

The content on the website (text, images, graphics, layout) is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute or use it for commercial purposes without our prior written consent, except as permitted by mandatory law (e.g. fair use).

4. Products and information

We offer dietary supplements and related products, including Cardiolyx, a complex intended to support the heart, blood vessels, digestion and vitality. Product descriptions, images and specifications on the website are for information purposes. We strive to ensure that the information is accurate and up to date but do not warrant that product descriptions or other content are error-free, complete or current. We reserve the right to correct errors and to update product information. Product packaging may vary; we will deliver the product that corresponds to the current description at the time of order to the best of our ability.

Our products are food supplements and are not medicinal products. They are not intended to diagnose, treat, cure or prevent any disease. Results and experiences may vary. You should not use our products as a substitute for a varied diet or medical advice. If you have a medical condition or are taking medication, consult your doctor before use.

5. Orders and contract formation

When you submit an order via the website (or other agreed channel), you make an offer to purchase the product(s) on the terms stated at the time of order (price, quantity, delivery options). We will send you an order confirmation by email once we have received your order. A binding contract between you and us is formed when we accept your order, which we do by sending the order confirmation or by dispatching the product, whichever is earlier. If we cannot accept your order (e.g. out of stock, pricing error), we will inform you and will not charge you for the rejected order.

You are responsible for ensuring that the information you provide (name, address, email, phone) is correct and complete. We are not liable for failed delivery or communication due to incorrect contact details.

Prices displayed on the website are in the currency stated (e.g. EUR) and, unless otherwise indicated, do not include shipping. Applicable VAT and shipping costs will be shown before you confirm the order where required by law. We reserve the right to correct pricing errors; if we have already accepted your order at an incorrect price, we may cancel the order and refund any payment, or agree with you on the correct price.

6. Payment

Payment is due as specified in the order process (e.g. by card, PayPal or other offered method). You must pay the full amount (product price, shipping and any applicable taxes) at the time of order unless we have agreed otherwise in writing. We use secure payment providers; your payment details are processed by them in accordance with their terms and applicable data protection rules. We do not store your full card number. If payment fails, we may cancel the order or contact you to arrange payment.

7. Delivery and risk

We will deliver the product(s) to the address you provide, within the timeframe stated on the website or in the order confirmation (typically 2–5 business days after dispatch for destinations we serve). Delivery times are indicative and not guaranteed; we are not liable for delays caused by carriers or force majeure. Risk of loss and title pass to you upon delivery to the carrier (for consumer sales, risk may pass upon delivery to you under applicable law). You must inspect the goods upon delivery and notify us promptly of any visible damage or shortage.

8. Withdrawal and returns (consumers)

If you are a consumer in the EEA (including Norway), you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a third party you nominate) acquire physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email to help@wlixaruneph.world). You may use the model withdrawal form on our website if we provide one. For full details on returns, refunds and any exceptions (e.g. sealed goods that are unsealed after delivery), see our Return Policy.

9. Warranties and limitations of liability

We warrant that the products will conform to the description and be of satisfactory quality at the time of delivery. If you are a consumer, your statutory rights (e.g. under Norwegian forbrukerkjøpsloven) are not affected. If a product is defective, you may be entitled to repair, replacement, price reduction or refund in accordance with applicable law.

Except as required by mandatory law: (a) we do not warrant that the website will be uninterrupted or error-free; (b) we are not liable for indirect, consequential or punitive damages, or for loss of profit, data or goodwill; and (c) our total liability for any claim arising from or in connection with these Terms or the products shall not exceed the amount you paid for the relevant order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Personal data and cookies

We process your personal data in accordance with our Privacy Policy. By using the website and placing orders, you acknowledge that we may process your data as described there. Our use of cookies is described in our Cookie Policy. By using the website and accepting cookies where required, you agree to that policy.

11. Complaints and dispute resolution

If you have a complaint about our products or services, please contact us at help@wlixaruneph.world or at our address above. We will try to resolve the matter as quickly as possible. If you are a consumer in the EU/EEA, you may use the European Commission's online dispute resolution platform (ODR) at ec.europa.eu/consumers/odr. For consumers in Norway, the Norwegian Consumer Council (Forbrukertilsynet) and Datatilsynet (for data issues) can provide information on your rights.

12. Governing law and jurisdiction

These Terms are governed by the laws of Norway. For consumers, this does not deprive you of the protection of mandatory consumer law in your country of residence. Any dispute arising from or in connection with these Terms or the website shall be subject to the non-exclusive jurisdiction of the courts of Norway, except where mandatory law requires otherwise (e.g. the courts of your place of residence for consumers).

13. Changes to the Terms

We may update these Terms from time to time. The "Last updated" date at the top indicates when they were last revised. Changes will apply to new orders and use of the website after the update. For existing orders, the Terms in effect at the time of the order apply. We encourage you to review this page periodically. If we make material changes, we may notify you by email or by a notice on the website where appropriate.

14. Contact

Wlixaruneph, Torggata 1, 0181 Oslo, Norway. Email: help@wlixaruneph.world. Phone: +47 24 15 50 50.